Shipping policy

Where I ship

I currently ship within the United States. If you're outside the US and would like something, email jenncandler@gmail.com and I'll see what I can arrange.

Shipping cost

Shipping is free on all US orders. It's built into the price, so what you see is what you pay.

Original paintings

Originals are packed and shipped by me, usually within 1–3 business days of your order.

Each painting is wrapped, corner-protected and boxed in a rigid carton. Delivery within the US typically takes 2–5 business days after it ships, and everything goes out with tracking — you'll get an email with the number as soon as it's on its way.

Because each painting is one of a kind, I'd rather take an extra day packing it properly than rush it out the door.

Prints

Prints are made to order — nothing sits in stock, and yours is printed specifically for your order.

• Production: 2–5 business days
• Delivery: 2–5 business days after production

So allow roughly one to two weeks from order to doorstep.

Prints are shipped rolled in a rigid tube, or flat in a hardback mailer for the smaller sizes. Tracking is emailed when they ship.

Prints are produced at a US printing facility, so they may arrive separately from an original painting in the same order. That's normal — you won't be charged twice.

Tracking

You'll get a shipping confirmation with tracking as soon as your order leaves. If it hasn't arrived and the tracking hasn't moved in a few days, email me and I'll chase it.

Delivery addresses

Please double-check your address at checkout. If a parcel is returned to me because of an incorrect or incomplete address, I'll happily resend it, but I'll need to charge the reshipping cost.

If you spot a mistake right after ordering, email straight away — if it hasn't shipped, it's an easy fix.

Delays

Occasionally things run late — weather, carrier backlogs, a printer's queue. If your order is going to take significantly longer than the estimates above, I'll email you, and you're welcome to cancel for a full refund at that point.

Damaged or lost in transit

If your order arrives damaged, email within 48 hours with photographs of the item and of the outer packaging. Photographs of the packaging matter — carriers require them.

If a parcel is confirmed lost in transit, I'll replace it or refund you in full. See the [Refund Policy] for the details.

Questions

Email jenncandler@gmail.com — I read everything myself and normally reply within two business days.